Frequently asked questions
Shipping
How long does it take to arrive?
8-13 working days in total: 2-3 days to prepare the piece, 6-10 for delivery. Tracking always included. We don't have a warehouse: every piece leaves the partner workshop after the order. We'd rather tell you the real time than promise one we can't keep.
How much does shipping cost?
Nothing, on any order. No minimum.
Do I have to pay duties or customs?
No. The prices you see are final, duties and taxes included. You won't receive any request for payment on delivery.
My tracking hasn't updated for days.
With international shipping it's normal for it to stay still for a few days. If it doesn't move for more than 7 days, write to us and we'll track it down.
Returns
Can I change my mind?
Yes, you have 14 days from delivery. The piece must come back as you received it: intact, unworn and in its original packaging.
Are returns free?
No. Return shipping is at your expense, and we tell you before you buy, not after. The refund for the product and the original shipping, on the other hand, is in full.
Can I change the letter if I got it wrong?
Yes, it counts as a normal return within 14 days: the letters are variants already made, not custom engravings.
Products
Is it real gold?
No, and it's right that you know: it's 316L stainless steel with a gold-tone PVD finish. PVD is a coating applied in a vacuum and bonded to the metal, not a gold plating that wears away.
Can I shower with it?
Better not. Like any piece you love, it comes off before the shower, the sea and the pool, and it's the last thing you do before going out: after perfume and cream, which don't ruin it but dull it over time.
Does it tarnish or leave a green mark on the skin?
No. That's why we chose 316L steel instead of cheaper alloys.
I have sensitive skin.
316L steel is the standard choice for people who react to metals. If you've already had problems with surgical steel too, write to us before ordering.
What size are they?
Every product page has the exact measurements in the Size section. They're the manufacturer's hand measurements: they can vary by a few millimetres.
Orders
Can I change or cancel an order?
Yes, as long as it hasn't been prepared — in practice, in the first few hours. Write to us as soon as possible.
How do I pay?
Credit and debit cards, PayPal, Apple Pay, Google Pay. Payment takes place on a secure page; we never handle your card details.
I received the wrong piece, or it's damaged.
Photograph it and write to us. We replace it without making you send anything back.
Contact
How do I write to you?
At shop@trevani.it. We reply within 24 hours on working days. If you're writing about an order, include the order number: you'll find it in the confirmation email.