Returns and refunds
Last updated: 22 September 2026
Returns
You have 14 days from delivery to return an item, without having to give a reason. The piece must come back as you received it: intact, unworn and in its original packaging.
To start a return, write to shop@trevani.it with your order number. We'll reply with the shipping instructions. Items sent without first contacting customer service will not be accepted.
Return shipping is at your expense.
Damaged or wrong items
Check your order on delivery. If the item is faulty, damaged or not what you ordered, contact us straight away so we can fix the problem.
Refunds
Once we've received and checked the return, we'll let you know whether the refund has been approved. If approved, it will be issued within 14 days to the same payment method used for the purchase. Crediting times depend on your bank or card network.
Legal guarantee
All products are covered by the two-year legal guarantee of conformity provided by consumer protection law.