Shipping and delivery
How long it takes
8-13 working days, tracking always included.
Here is how that time breaks down:
- Order confirmation — immediate, by email
- Preparation in the workshop — 2-3 working days
- Transport and delivery — 6-10 working days
How much it costs
Nothing. Shipping is free on every order, with no minimum.
There's no threshold to reach and no cost that appears at checkout: the price you see on the product is the price you pay.
Why not two days
We don't have a warehouse full of boxes waiting. Every piece leaves our partner workshop after the order has come in.
That's the reason we can keep prices from €39 to €99 on 316L steel with a PVD finish, instead of the €200-300 of those who keep their stock in Milan.
The trade-off is time, and we'd rather say so: writing "3-5 days" and delivering in two weeks makes nobody happy.
Where we ship
Australia, Italy, Spain and the rest of the European Union.
The prices you see are final: import duties and taxes are already included. You won't receive any request for payment on delivery.
Tracking
As soon as your parcel leaves you receive an email with the tracking code.
Tracking updates a few days behind the parcel's real movement — this is normal for international shipping. If it stays still for more than 7 days, write to us at shop@trevani.it.
If something goes wrong
Parcel late beyond 15 working days: write to us and we'll track it down.
Parcel marked as delivered but not received: check with your building manager and neighbours, then write to us within 7 days.
Damaged parcel: photograph the packaging before opening it and send us the photo. We replace it, no arguments.
For all three cases: shop@trevani.it, with your order number. We reply within 24 hours on working days.