Shipping policy

Times. 8-13 working days: 2-3 to prepare the order, 6-10 for delivery. Tracking always included.

Costs. Free shipping on every order, with no minimum amount. The price you see on the product is the price you pay: import duties and taxes are already included and you pay nothing on delivery.

Where we ship. Australia, Italy and the rest of the European Union.

Tracking. As soon as your parcel leaves you receive an email with the tracking code. With international shipping, tracking can update a few days behind the parcel's real movement: this is normal. If it stays still for more than 7 days write to us at shop@trevani.it.

If something goes wrong. A delay beyond 15 working days, a parcel marked as delivered but not received, or damaged packaging: write to us at shop@trevani.it with your order number. For damage, photograph the parcel before opening it.